Return Policy

Last updated: [date]

We want you to love BlooFen. This policy explains your options if you're not happy with your order. It doesn't affect your statutory rights as a consumer.

1. Our 60-day money-back guarantee

Take BlooFen for up to 60 days from the date your order is delivered. If it's not for you, email us and we'll refund you.

How it works:

  • Email hello@bloofen.com within 60 days of delivery, with your order number and a short note on why it wasn't right for you.
  • You don't need to send back opened bottles.
  • We'll refund the price paid for your order to your original payment method within 14 days of approving your claim.

Conditions:

  • The guarantee applies once per customer (per person, household, email address and payment method).
  • It covers [up to 2 opened bottles per order, plus any unopened bottles returned to us / your full order].
  • It applies to orders placed directly on bloofen.com. It doesn't cover products bought from other sellers or marketplaces.
  • We may decline a claim if we reasonably believe it is fraudulent, abusive, part of repeated claims, or relates to products bought for resale.

This guarantee is a voluntary promise on top of your legal rights, and it doesn't replace them.

2. Your legal right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it.

Sealed products: for health protection and hygiene reasons, this right does not apply to bottles that have been unsealed or opened after delivery. Unopened bottles in their original sealed condition can be returned. (Opened bottles are still covered by our 60-day guarantee above.)

How to cancel:

  1. Tell us within 14 days of delivery by emailing hello@bloofen.com with your name, order number and the items you want to return. You can also use the model cancellation form at the bottom of this policy, but you don't have to.
  2. Send the unopened items back within 14 days of telling us, to:
    [return address]
  3. You pay the cost of returning unopened items when you change your mind. We recommend a tracked service, as items remain your responsibility until they reach us.

Your refund: we'll refund the price of the returned items, plus the original standard delivery cost if you return the whole order, within 14 days of receiving the items back (or proof that you've sent them, whichever comes first). Refunds go to your original payment method.

3. Damaged, faulty or incorrect items

If your order arrives damaged, leaking, faulty, or isn't what you ordered, you're entitled to a remedy under the Consumer Rights Act 2015.

  • Please contact us as soon as possible, ideally within 7 days of delivery, at hello@bloofen.com with your order number and a photo of the problem. This helps us resolve it quickly. It doesn't limit your legal rights.
  • We'll offer a free replacement or a full refund, including any delivery costs.
  • We may ask you to return the item; if so, we'll cover the return cost.

4. Lost or late orders

If your order hasn't arrived within the estimated delivery time, contact us and we'll track it with the carrier. If it's confirmed lost, we'll send a replacement or give you a full refund.

Please check your delivery address carefully at checkout. If an order is undeliverable or returned to us because of an incorrect or incomplete address given at checkout, we can reship it (you pay the new shipping cost) or refund the product price, minus the original shipping costs we paid.

5. Refused or unclaimed parcels

If you refuse delivery or don't collect a parcel and it is returned to us, we'll refund the price of the products once it arrives back with us, minus the original and return shipping costs we paid, unless the parcel was faulty or incorrect.

6. Refund method and timing

Refunds are made to your original payment method. Once processed, it can take 5–10 working days for your bank or card provider to show the refund. We don't charge any fee for refunds.

7. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

8. Contact us

BlooFen (Levina Commerce)
Westerstraat 10, Unit C0657, Rotterdam, the Netherlands
Email: hello@bloofen.com

Model cancellation form

(Only fill in and return this form if you wish to cancel your order within 14 days.)

To: BlooFen (Levina Commerce), Westerstraat 10, Unit C0657, Rotterdam, the Netherlands, hello@bloofen.com

I hereby give notice that I cancel my contract of sale of the following goods:

  • Order number:
  • Ordered on / received on:
  • Name:
  • Address:
  • Signature (only if sent on paper):
  • Date: