Shipping Policy

Last updated: 27-09-2026

1. Where we ship

We currently ship to addresses in the United Kingdom.

Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take a few extra days. [We don't currently ship to BFPO or PO Box addresses.

2. Shipping costs

Shipping is free on every UK order. The price you see at checkout is the total you pay.

3. Processing time

Orders are processed within 1–2 working days (Monday–Friday, excluding UK bank holidays). Orders placed after [time] or at weekends are processed on the next working day.

You'll receive an order confirmation email straight after your purchase, and a shipping confirmation email with a tracking link once your order has been dispatched.

4. Delivery time

After dispatch, delivery usually takes 5–7 working days. In total, most orders arrive within 6–9 working days of being placed.

Our orders are shipped from our fulfilment partner [in / outside the UK]. Delivery times are estimates. During busy periods (such as sales or holidays), or due to carrier delays, delivery may occasionally take longer. In any case, we'll deliver your order within 30 days of purchase unless we agree otherwise with you.

5. Tracking your order

Every order is shipped with tracking. You can follow your parcel using the tracking link in your shipping confirmation email. Tracking information can take 24–48 hours to update after dispatch.

6. Taxes and customs

All prices include applicable UK VAT. You won't need to pay any additional import duties, taxes or fees on delivery. If a carrier ever asks you for an extra charge on a BlooFen order, please don't pay it and contact us straight away.

7. Delivery address

Please make sure your delivery address is complete and correct at checkout. If you spot a mistake, contact us as soon as possible at hello@bloofen.com. We can update the address if your order hasn't been dispatched yet.

If an order can't be delivered or is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipping (at your cost) or a refund of the product price, as described in our Returns & Refund Policy.

8. Lost, delayed or damaged parcels

Your order is our responsibility until it's delivered to you.

  • Not arrived? If your order hasn't arrived within the estimated delivery time, contact us and we'll investigate with the carrier. If the parcel is confirmed lost, we'll send a replacement or give you a full refund.
  • Marked as delivered but not received? Please check with neighbours and any safe place first, then contact us within [14] days and we'll investigate with the carrier.
  • Arrived damaged? Contact us with your order number and a photo, and we'll send a free replacement or a full refund.

9. Contact us

BlooFen (Levina Commerce)
Westerstraat 10, Unit C0657, Rotterdam, the Netherlands
Email: hello@bloofen.com