Terms of service

Last updated: [date]

These Terms of Service ("Terms") apply to your use of bloofen.com and to any purchase you make from us. Please read them before ordering. By placing an order, you agree to these Terms.

1. About us

BlooFen is a trading name of Levina Commerce, registered in the Netherlands with the Chamber of Commerce (KvK) under number 93035330, at Westerstraat 10, Unit C0657, Rotterdam, the Netherlands ("BlooFen", "we", "us").

Contact: hello@bloofen.com

2. Who can buy

You must be 18 or over and a resident of the United Kingdom to buy from us. Our products are sold to consumers for personal use only, not for resale. We may refuse or cancel orders that appear to be for resale.

3. Our products

Food supplement, not a medicine. BlooFen Cutting Drops are a food supplement. They are not intended to diagnose, treat, cure or prevent any disease, and are not a substitute for a varied, balanced diet and a healthy lifestyle.

Before use:

  • Read the label and ingredients carefully, especially if you have allergies or sensitivities.
  • Do not exceed the recommended daily dose.
  • Consult your doctor before use if you are pregnant, breastfeeding, taking medication, have a medical condition, or are unsure whether the product is suitable for you.
  • Stop using the product and seek medical advice if you experience any adverse reaction.
  • Keep out of reach of children.

Results vary. Everyone's body is different. Any descriptions, timelines, reviews or customer content on our site reflect individual experiences and are not a promise of specific results.

Information on our site is for general information only and is not medical advice.

Product images are for illustration. Packaging may vary slightly from the images shown, without affecting the product.

4. Orders and contract

  • Placing an order is an offer to buy. We'll send you an order confirmation email, but the contract between us is only formed when we dispatch your order and send a shipping confirmation.
  • We may refuse or cancel an order before dispatch, for example if a product is unavailable, there's an error in the price or description, we can't deliver to your address, or we suspect fraud or resale. If we cancel, you'll receive a full refund.
  • Please check your order and details carefully before submitting. You can correct errors at checkout before placing your order.

5. Prices and payment

  • Prices are shown in pounds sterling (GBP) and include applicable UK VAT.
  • Bundle prices and discounts apply as shown at the time of purchase and can't be combined unless stated.
  • If we discover a clear pricing error before dispatch, we'll contact you to either confirm the order at the correct price or cancel it with a full refund.
  • Payment is taken when you place your order. We accept the payment methods shown at checkout. Payments are processed securely by our payment providers; we do not store your full card details.

6. Delivery

Delivery times, costs and details are set out in our [Shipping Policy]. The products are our responsibility until they are delivered to you (or to someone you nominate).

7. Returns, refunds and our guarantee

Your right to cancel, our 60-day money-back guarantee, and what happens with faulty, damaged or incorrect items are set out in our [Returns & Refund Policy].

8. Promotions, prize draws and discount codes

  • Promotions and discount codes are subject to any conditions shown with them, may have an end date, and can't be exchanged for cash.
  • Prize draws are free to enter and are governed by their own terms, published with each draw.
  • We may withdraw or change a promotion at any time, but this won't affect orders already placed.

9. Reviews and content you submit

If you submit a review, photo, video or other content:

  • It must be honest, based on your own experience, and not misleading, offensive or unlawful.
  • You give us a free, non-exclusive, worldwide licence to use, display and reproduce it on our website, social media and marketing, with your first name and initial.
  • We may edit it for length or remove it at our discretion. We don't edit reviews in a way that changes their meaning.
  • If you received a free product or incentive in exchange for a review, you must say so in the review.

10. Use of our website

You agree not to:

  • use our site in any unlawful or fraudulent way;
  • try to gain unauthorised access to our site, systems or data, or interfere with how the site works;
  • copy, scrape or reproduce our content for commercial purposes without our permission;
  • place fraudulent orders or misuse promotions, discount codes or our guarantee.

We may suspend access or cancel orders if you breach these Terms. We aim to keep the site available, but we don't guarantee it will always be available or error-free.

11. Intellectual property

All content on our site, including the BlooFen name, logo, images, text and design, belongs to us or our licensors. You may not use it without our written permission, except to view the site and buy products for personal use.

12. Our responsibility to you

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by law, including your statutory rights under the Consumer Rights Act 2015 (for example, that products are as described, of satisfactory quality and fit for purpose).

Subject to that:

  • We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
  • We only supply products for personal use. We are not liable for any business losses, such as loss of profit, loss of business or business interruption.
  • We are not responsible for loss or harm caused by using the product in a way that doesn't follow the label, the directions or these Terms, including exceeding the recommended dose, or by failing to seek medical advice where these Terms or the label recommend it.
  • Our total liability to you in connection with any order is limited to the price you paid for that order, except where the law does not allow this limit.

13. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruption, strikes, extreme weather, pandemics or supply chain problems. If this happens, we'll let you know and do our best to limit the impact. If the delay is significant, you may cancel and receive a refund for products you haven't received.

14. Third-party websites and services

Our site may link to third-party websites, apps and services (such as payment providers and social media). We are not responsible for their content, terms or privacy practices.

15. Privacy

We use your personal data as set out in our [Privacy Policy].

16. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one published on our site when you placed it.

17. General

  • If any part of these Terms is found to be invalid or unenforceable, the rest stays in effect.
  • If we don't enforce a right immediately, we can still enforce it later.
  • You may not transfer your rights under these Terms to anyone else without our consent.

18. Governing law and disputes

These Terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you keep the benefit of any mandatory consumer protection rules of the part of the UK where you live.

If you have a complaint, please contact us first at hello@bloofen.com. We'll do our best to resolve it quickly and fairly.

19. Contact us

BlooFen (Levina Commerce)
Westerstraat 10, Unit C0657, Rotterdam, the Netherlands
Email: hello@bloofen.com